Field Service Technician

Description

Provide service and customer support during field visits related to warranty and product installation.

Job Responsibilities/Key Accountabilities 

• Lead all activities related to field service work.
• Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws.
• Follow all rules established by the site.
• Coordinate activities with customers and their contractors while on site.
• Perform supervisory activities with site installations.
• Document and record all field service activities.
• Perform activities to install or repair electrical, mechanical, paint, or fabricated systems.
• Use hand tools, powered tools, work at heights, use personal lifts, etc.
• Be the point of contact with customer with new or ongoing issues.
• Maintain service vehicle.
• Manage on-site employee performance, resolve concerns, and communicate clearly with Field Service Manager.
• Train employees in new responsibilities and assist in production-related duties when needed or when not traveling.
• Interface with other shop supervisors, staff, production management, production supporting design engineers and management.
• Follow all established quality guidelines.
• Maintain a clean and orderly work area.
• Perform manufacturing and maintenance duties between field service trips.
• Perform additional duties as requested.

Additional Requirements

Licenses/Certifications: YES

• If yes, please list all requirements:
• Complete and maintain the 30-hour OSHA certification.
• Valid driver’s license.
• Passport

Requirements

• Minimum 5 years of experience in manufacturing.
• Electrical experience is preferred.
• Excellent communication skills – ability to communicate effectively with all levels of employees, vendors, other departments, and customers.
• Desire to build strong team, coach and develop employees.
• Strong computer skills including use of Excel, Word, PowerPoint, and job cost/inventory control software systems.
• Ability to read, understand and interpret structural and electrical drawings.
• Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation.
• Proficiency in current processes used within the production environment.
• Willingness to develop skill sets to understand all aspects of manufacturing.
• Ability to support manufacturing on-site in Tea, SD during non-travel time.

Educational Requirements/Degree(s)

High school education preferred. 

May experience extended periods of: 

  Standing - 80% 

  Walking - 50%

  Climbing - 5%

  Reaching - 25%

  Pushing - 10%

  Pulling - 10%

  Ability to lift __25_____lbs on a regular basis

  Ability to lift _50______lbs. occasionally

  Work in extreme heat and cold temperatures.

  Reaching and working overhead required.

  Work at heights greater than ten feet (Example: working on a ladder or on a roof with fall protection). 

  Working in tight spaces