Benefits Coordinator

Jobs Summary

The Benefits Coordinator is a member of our Corporate Benefits Team, responsible for supporting benefit functions to ensure effective administration of employee benefits.  This position handles day-to-day benefits administration, including employee and HR admin inquiries, enrollment and record-keeping operations, and communications. It also involves assisting employees in understanding and utilizing their benefits and working with vendors to resolve issues.

Principle Duties and Responsibilities

• Acts as the main point of contact for employee benefits questions and concerns, supports team on initial escalations:
• Addresses baseline to moderately complex elevated employee issues related to benefits, escalates when necessary
• Responds to inquiries (coverage, eligibility, enrollment, plan operation, process navigation, etc.)
• Supports communications and training materials related to benefits, ensuring clear and concise information
• Provides benefit education, guidance and support to employees and HR Admins
• Leads data quality processes in accordance with the Affordable Care Act
• Monitors and administers processes in support of enrollment operations within the HR system
• Handles administrative processes (complete forms, review enrollment docs, etc.)
• Oversees, maintains and updates instructional and procedural documentation
• Conducts audits and produces ad hoc reports
• Handles vendor invoices and large claims tracking
• Responds to various benefit inquiries from government and other third-party associations (Medicare Secondary Payer questionnaires, Medicare applications, etc.)
• Files death claims for life insurance policies
• Reconciles monthly benefit billings and submits for payment
• Administer Canadian benefits processes
• Coordinate Puerto Rico renewal with leadership oversight
• Support RFP and M&A due diligence processes
• Provides training on HR system benefits processes and supports troubleshooting issues
• Collaborates with the Corporate Benefit’s team and other internal stakeholders on various projects, providing support and contributing to the successful execution of initiatives
• Performs other administrative duties and back-up duties for team as needed

Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field preferred.
• Minimum 2-3 years of experience in benefits administration or a related HR role
• Proven comprehensive knowledge of benefits administration
• Familiarity with HR technology systems, preferred experience with Workday
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Advanced proficiency in Excel
• Exceptional attention to detail, when handling complex verification and documentation processes.
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Excellent communication skills, both written and verbal
• The ability to handle sensitive and confidential information with the utmost discretion.
• A solid understanding of employee benefits programs and concepts
• Knowledge of benefit-related regulations, including COBRA, HIPAA, and IRS guidelines.