Customer Service Representative
Requirements at a glance
Customer Service Representative at York Design Group is a role based in York, PA, USA. The posting asks for 2+ years of experience and a high school diploma or GED. It does not mention visa sponsorship. Key skills include Excel. Applications are submitted through Paylocity.
- Experience
- 2+ years
- Education
- High school diploma or GED
- Visa sponsorship
- Not mentioned in the posting
- Application platform
- Paylocity
Skills in this posting
- Excel
- Customer service
Highlighted skills appear in the posting's requirements.
Extracted automatically from the job description. Confirm details in the full posting below.
Description
This position will be responsible for servicing our Wallcovering Retail accounts and Designer market from within our Sales and Service team by performing order placement, responding to inquiries, and developing relationships with customers to provide superior service and satisfaction of customer needs. If you love engaging with customers, working in a fast-paced environment and want to work in a fashion forward brand, then York Design Group is just the place for you!
PRIMARY DUTIES
- Handle phone/email inquiries from retailers regarding availability of stock, price, ship dates, expedited delivery and replacement of defective materials and company policies
- Data Entry of incoming orders received via phone and email
- Provide updates back to customers/accounts via portals
- Communicate customer needs through appropriate channels
- Follow up with customers on special requirements or oversee requests via variety of communication channels.
- Handle customer inquiries for defective claims and communicate with QC team to resolve and satisfy customers’ expectations.
- Manage inquiries and questions from sales team and provide accurate information.
- Strengthen relationships and communications with the goal to add sales volume
Requirements
EDUCATION & EXPERIENCE
- High school diploma, GED
- 2+ years’ experience in Sales and Service or Call Center Environment
- Proficient computer skills with MS Office, with particular focus in Microsoft Excel
- Possess accuracy, attention to detail, and organizational skills
- Ability to multi-task and work in a fast-paced, call center environment.
- Great problem-solving aptitude