Medical Compliance Coordinator

Our Story

TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.

Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability.

We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here.

The Opportunity

Our attorneys help injured people get back on track. But obtaining a great result for a client starts with making sure they receive the medical care they need and do not fall through the cracks.

We are seeking a Medical Compliance Coordinator to take ownership of medical treatment coordination and compliance across a high-volume plaintiff personal injury caseload.

This role serves as the connection between our clients, medical providers, case managers, and attorneys. You will monitor clients’ treatment, identify missed appointments and gaps in care, help clients overcome barriers such as scheduling or transportation, track outstanding referrals, and make sure treatment issues are addressed before they negatively affect a client’s recovery or case.

This is not simply a scheduling position. We are looking for someone who takes ownership. If a client misses an appointment, the job is not finished because the appointment was scheduled—the job is finished when we understand what happened, the issue has been addressed, and the client has a clear next step.

What You Will Own

In this role, you will be responsible for:

• Treatment Compliance: Monitor clients’ medical treatment and identify missed appointments, gaps in treatment, incomplete referrals, and other issues that could interfere with a client’s recovery or negatively impact their case.
• Missed Appointment Follow-Up: Proactively contact clients who miss appointments, determine why the appointment was missed, assist with rescheduling, and continue following up until the issue is resolved.
• Medical Appointment Coordination: Assist clients with scheduling and rescheduling appointments with physical therapy, orthopedics, pain management, neurology, diagnostic imaging, surgical specialists, and other medical providers.
• Referral Tracking: Track outstanding MRIs, diagnostic testing, specialist consultations, therapy referrals, surgical consultations, and other treatment recommendations to ensure they are completed.
• Transportation Coordination: Identify when transportation is preventing a client from attending treatment and assist with coordinating appropriate transportation resources.
• Barrier Resolution: Identify and help resolve issues preventing clients from treating, including scheduling difficulties, transportation problems, language barriers, provider communication issues, insurance or authorization issues, and other obstacles.
• Client Communication: Maintain regular communication with clients regarding their treatment status, upcoming appointments, missed visits, outstanding referrals, and next steps.
• Treatment Monitoring: Follow up after significant medical appointments to confirm attendance and identify new diagnoses, testing, referrals, procedures, or treatment recommendations that require additional follow-up.
• Closed-Loop Follow-Up: Maintain ownership of unresolved treatment issues until they are completed, resolved, or appropriately escalated. Every open issue should have a next action and follow-up date.
• Case Management Documentation: Maintain accurate and timely records of appointments, missed visits, client communications, referrals, transportation issues, treatment status, and compliance concerns in the firm’s case-management system.
• Compliance Reporting: Identify and track clients who have not treated within established timeframes and proactively address potential gaps before they become significant.
• Attorney and Case Manager Escalation: Promptly alert the appropriate attorney or case manager when a client repeatedly misses treatment, becomes unreachable, refuses recommended care, develops a significant treatment gap, or has another issue requiring higher-level intervention.
• Case Protection: Understand that consistent medical treatment and proper documentation are critical components of a personal injury claim and work proactively to prevent avoidable treatment issues from reducing the value of a client’s case.

What You Bring

Required:

• Strong organizational skills with the ability to manage a high volume of clients, appointments, referrals, and follow-up tasks simultaneously.
• Exceptional follow-through and attention to detail.
• Strong verbal and written communication skills.
• Ability to communicate professionally and compassionately with injured clients who may be dealing with pain, stress, transportation difficulties, work obligations, or other challenges.
• Ability to identify problems and take action rather than simply documenting them.
• Comfortable making frequent outbound calls and following up repeatedly when necessary.
• Ability to maintain accurate and detailed notes in a case-management system.
• Ability to prioritize urgent treatment and compliance issues in a fast-paced environment.
• Strong sense of ownership and personal accountability.
• Ability to work collaboratively with attorneys, case managers, medical providers, and other members of the legal team.
• Ability to handle confidential medical and client information with professionalism and discretion.

Preferred (Nice to Have):

• Prior experience with a plaintiff personal injury law firm.
• Experience with medical coordination, medical scheduling, healthcare administration, patient coordination, or a similar role.
• Familiarity with personal injury cases and the importance of continuity of medical treatment.
• Experience working with physical therapy, orthopedic, pain management, neurological, radiology, surgical, or other medical offices.
• Experience working in a high-volume legal or medical environment.
• Experience with personal injury case-management software.
• Bilingual English/Spanish.
• Comfort working with dashboards, reports, task queues, and other systems used to identify clients requiring follow-up.
• Experience developing or improving processes for tracking appointments, referrals, missed visits, or treatment compliance.

Who Thrives Here (Core Values)

We don't hire on resumes alone. We hire for competence, character, and mindset.

• Embrace Change: Open to feedback, embracing change, and always asking "what's next?"
• Committed: You care deeply, have your teammates' backs, and show up to build something lasting.
• No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.
• Ownership: You do what you say, follow through, and treat the business like it's yours.
• Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.

What We Offer

• Base Salary: $64,900 to $81,900, commensurate with experience
• Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor.
• Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave.

Equal Opportunity Employer

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

DISCLAIMER: TopDog Technologies, Inc. [TopDog Law, P.A.] [TopDog Law SE, PLLC] ("TopDog") may use artificial intelligence (AI) and automated decision-making tools to assist in screening and evaluating candidates for employment positions, including whether to advance a candidate in the application process. These tools assess job-related qualifications and characteristics—such as work experience, education, and skills relevant to the position as described in the job posting—based on information you provide in your application materials (e.g., resume, application responses, and other submitted materials, if any).

All adverse decisions affecting your candidacy are reviewed by a human member of our Talent Acquisition team before being finalized. AI does not make the final decision on your candidacy.

If you have questions about this notice, wish to request additional information about how AI was used in a decision affecting you, wish to request correction of inaccurate data, or need a reasonable accommodation that is required by law regarding TopDog Law's use of these tools, please contact:
Talent Acquisition Department | [recruitment@topdoglaw.com
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