Account Management Agent (Soft Collections and Customer Service)

Description

This position is a Collections and Care team for Lease to own products - They offer leasing to own for furnitures and appliances for home and businesses 

• Candidate must demonstrate excellent communication skills
• Should have prior experience in customer service and collections
• Should have a strong command of the English language
• Reduce outstanding arrears and prevent repeat delinquency.
• Maintain accurate account records and support portfolio performance.

Requirements

• 3 or more CXC subjects
• Must have sales and customer service experience
• Meet targets for collections, delinquency reduction, and accounts brought current.
• Demonstrate strong communication, negotiation, and problem-solving skills.
•  Manage assigned accounts efficiently and prioritize high-risk or overdue accounts.
• Maintain quality, accurate documentation, and compliance with company and client procedures.
• At least 2 years of stable employment in previous jobs
• Must be mature and demonstrate stability in employment record
• Ideal candidate must have an eye for detail
• Must have at least 6 months experience in collections
• Excellent written communication skills
• Candidate should be able demonstrate strong work ethic