Customer Service Representative ( Insurance)

Job Title: Customer Service Representative 

 

Reports To: Operations Supervisor 

 

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  Job Description
  

 

This position involves the processing of inbound and outbound telephone calls, electronic and physical data capture, review and indexing of vehicle data to include forms, records and mail on potential total loss insurance claims specifically related to automotive titles and loans. In this role, individuals will work exclusively with vehicle owners, insurance carriers, banking institutions, lienholders, and third-party vendors across the United States. 

 

Duties & Responsibilities:
  

 

• Identify the type of correspondence required for specific claim and contact lienholder 

• Update appropriate systems of record with information obtained 

• Review state and carrier form requirements and send appropriate documentation to the vehicle owner for completion 

• Complete compliance review of paperwork 

• Scan, index, and archive forms in the appropriate system of record 

• Correspond with vehicle owners and/or insurance carriers for additional information as needed via text, email, and telephone 

• Adhere to attendance, production, quality, and other SLA standards 

• Other administrative duties as assigned 

 

 

Required Skills/Abilities: 

• Excellent verbal and written communication skills 

• Exceptional organization skills with attention to detail 

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  Possess a positive attitude and desire to provide outstanding customer service 

• Strong technical aptitude 

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  Self- Motivated 

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  Ability to work independently 

 

 

Qualifications & Experience: 

 

• No prior insurance or automotive experience is required, as we will train individuals that are willing to continue to learn and be developed 

• High School Diploma 

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  1-2 years prior customer service experience preferred