SWITCHBOARD OPERATOR (3:00pm - 11:00PM) Part Time
Requirements at a glance
SWITCHBOARD OPERATOR (3:00pm - 11:00PM) Part Time at 116508 Innovation At Work is a role based in Philadelphia, PA, USA. The posting asks for a high school diploma or GED. It does not mention visa sponsorship. It lists a security clearance requirement. Key skills include Customer service. Applications are submitted through Paylocity.
- Education
- High school diploma or GED
- Visa sponsorship
- Not mentioned in the posting
- Security clearance
- Security clearance
- Application platform
- Paylocity
Skills in this posting
- Customer service
- Excel
Highlighted skills appear in the posting's requirements.
Extracted automatically from the job description. Confirm details in the full posting below.
Description
Position Summary:
The Telephone/Switchboard Operator provides 24/7 telecommunications and emergency call support for a VA Medical Center and affiliated clinics. This position plays a critical role in patient care, safety, and emergency response operations.
Essential Duties and Responsibilities:
• Answer all incoming internal and external calls promptly and professionally
• Operate computerized switchboard and paging systems
• Route patient, staff, and public inquiries appropriately
• Respond to emergency calls, alarms, disaster codes, and 911 notifications
• Announce emergency codes using public address and paging systems
• Maintain call logs, incident records, and ward information
• Assist callers with placing outgoing calls
• Monitor alarm systems and emergency communication equipment
• Provide calm, professional service to distressed or difficult callers
• Use Microsoft Outlook, Word, and Excel for reporting
• Comply with HIPAA, VA policies, and security requirements
Requirements
Required Qualifications:
• High school diploma or Associated Degree
• 1–2 years of call center or telephone operator experience
• Medical terminology knowledge preferred
• Strong communication and customer service skills
• Ability to pass background check and security clearance
• HIPAA and VA training required (provided)
Work Environment:
• On-site medical facility
• Rotating shifts; no permanent shift assignments
• VA-provided equipment