Sr. Sales Coordinator, North America

Position Overview:

The Leading Hotels of the World is seeking a highly organized, proactive, and detail-oriented Sr. Sales Coordinator to provide operational, administrative, and sales support to the North America Group Sales across the Midwest, Texas & Canada region. This role serves as a key partner to the sales organization, ensuring the seamless execution of day-to-day operations, maintaining accurate sales data, coordinating client and member hotel communications, and supporting strategic initiatives that enable the team to focus on business development and revenue generation.

The ideal candidate is highly organized, thrives in a fast-paced environment, exercises sound judgment, and can effectively manage multiple priorities while collaborating with a variety of internal and external stakeholders. This position plays an important role in supporting the team's annual revenue goals while delivering a high level of service to member hotels and clients.

 

This is a full-time position located in New York City. We offer flexible workplace policies that allow for working remotely 3 days a week and require being in our NYC office 2 days a week (Wednesdays and Thursdays).

Key Responsibilities

Sales Operations & Administrative Support

• Provide day-to-day operational, administrative, and sales support to the Midwest, Texas & Canada North America Group Sales Team, enabling sales leaders to focus on revenue-generating activities.
• Serve as a key point of coordination for internal and external communications, responding to inquiries and following up with member hotels and clients as appropriate.
• Manage inboxes and communications on behalf of the Director and Account Manager during planned absences.
• Coordinate calendars, meetings, materials, and logistics as needed to support the sales team.
• Support special projects and strategic initiatives
• Identify opportunities to improve administrative processes and recommend efficiencies that enhance team productivity.

CRM & Sales Reporting

• Maintain accurate and timely data within Salesforce, including tracking and updating group leads, proposals, contracts, and pickup reports.
• Monitor data quality and proactively identify discrepancies to ensure accurate reporting.
• Generate recurring sales reports, dashboards, and ad hoc analyses that support business planning and decision-making.
• Assist with maintaining sales documentation and reporting processes to improve consistency across the team.

Event & Meeting Coordination

• Coordinate the planning and execution of North America Group Sales events, sales missions, roadshows, showcases, trade shows, and client meetings.
• Manage event logistics including venue coordination, registration, travel, accommodations, transportation, catering, and attendee communications.
• Maintain and update invitation lists and event materials.
• Represent The Leading Hotels of the World at industry events and sales functions as needed.

Presentation & Communication Support

• Develop, edit, and format PowerPoint presentations for clients, member hotels, and internal leadership while ensuring brand consistency.
• Partner with the Director of Group Sales and Senior Sales Manager to produce and distribute the quarterly Group Sales NewsFlash presentation.
• Assist with preparing meeting materials, reports, and executive communications for internal and external audiences.

Key Qualifications & Experience 

• Bachelor's degree is preferred or equivalent combination of education and experience.
• 3-5 years of experience in a sales coordination, administrative, operations, or client support role, preferably within luxury hospitality, travel, or a service-oriented environment.
• Experience supporting multiple leaders or a high-performing sales team preferred.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint; experience with Salesforce or other CRM platforms strongly preferred.
• Exceptional organizational and time management skills with the ability to prioritize competing deadlines.
• Strong written and verbal communication skills with a polished and professional approach.
• Demonstrated ability to work independently, exercise sound judgment, and take initiative.
• Highly detail-oriented with strong follow-through and a commitment to accuracy.
• Strong interpersonal skills with the ability to build effective working relationships across all levels of the organization and with external partners.
• Ability to handle confidential information with discretion and professionalism.
• Ability to demonstrate LHW’s performance drivers (Accountability, Adaptability, Collaboration, Curiosity, and Empathy)

Compensation:

• This an hourly, non-exempt position. The pay range is $29.67 - $33.00 per hour and is determined by individual candidate's skills, experience, and location.
• Target Annual Incentive bonus: 10% 
  

Benefits:

The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:

 

• 22 days of Paid Time Off (PTO), 11 paid holidays, including birthdays as a floating holiday
• Medical coverage available within the first month
• Health Savings Account (HSA) with Company contribution
• 401(k) company match up to 4% of salary
• Up to $500 for home office setup credit
• Up to $500 travel credit that supports and encourages our employees’ passion for travel
• Unlimited access to financial advisors Collaborative and inclusive work environment

 

About The Leading Hotels Of The World, Ltd. (LHW)

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps - and beyond - explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld

 

LHW is an equal opportunity employer. LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.