Business Support Officer - People and Culture

Business Support Officer – People & Culture

Pro AV Solutions Queensland – Brisbane | Full Time

Are you passionate about people, culture, organisation, and creating a workplace where employees feel supported, connected, and set up for success?

Pro AV Solutions Queensland is seeking a proactive and highly organised Business Support Officer to play a key role in supporting our People & Culture function, employee lifecycle activities, workplace engagement initiatives, and day-to-day business operations.

This is a diverse and hands-on role ideal for someone who enjoys variety, takes ownership, and is motivated by making a positive impact on both people and business outcomes.

The Role

Reporting to the Office Manager, you will provide practical and administrative support across People & Culture, employee experience, recruitment, onboarding, events and general business operations.

The key focus of this role will be supporting HR processes and initiatives that contribute to a positive employee experience, strong workplace culture, and smooth operational delivery.

You will be responsible for:

People & Culture Support

• Supporting recruitment activities, including candidate coordination, interview scheduling, reference checks, and onboarding preparation.
• Assisting with employee onboarding and offboarding processes to ensure a professional, consistent, and welcoming employee experience.
• Maintaining accurate employee records and supporting updates within our HR platform.
• Coordinating employee milestones, recognition programs, surveys, engagement initiatives, and wellbeing activities.
• Assisting with HR documentation, policy administration, and internal communications.
• Handling confidential employee information with professionalism, discretion, and care.
• Supporting initiatives that strengthen workplace culture, employee connection, and team engagement.

Employee Experience & Engagement

• Acting as a central support contact for employee-related activities and internal coordination.
• Assisting with employee feedback processes, including surveys and follow-up actions.
• Coordinating recognition, celebrations, team events, and cultural initiatives.
• Supporting learning, development, and wellbeing activities across the business.
• Helping create a positive, organised, and engaging workplace environment.

Business & Office Support

• Providing administrative support to ensure smooth day-to-day office operations.
• Coordinating facilities, supplies, office maintenance, and general workplace requirements.
• Supporting company events, team functions, customer engagements, and internal meetings.
• Assisting with general business processes and operational improvement initiatives.

About You

You are organised, approachable, professional, and people-focused? Do you enjoy being the person others can rely on and take pride in creating structure, consistency, and a positive experience for employees and stakeholders?

You will bring:

• Previous experience in HR administration, People & Culture support, office coordination, or a similar business support role.
• Strong organisational skills with excellent attention to detail.
• A proactive approach and the ability to manage competing priorities.
• Strong written and verbal communication skills.
• Confidence handling sensitive and confidential information.
• A professional, calm, and solutions-focused approach.
• Strong computer literacy and confidence using business systems.
• The ability to quickly learn new systems, processes, and ways of working.
• A genuine interest in employee experience, workplace culture, and supporting people across the business.

Why Join Us?

At Pro AV Solutions Queensland, you will be part of a collaborative, high-performing team delivering some of Australia’s most exciting audiovisual projects.

We offer:

• A competitive salary package.
• A strong focus on wellbeing, development, and employee engagement.
• Regular team events, recognition programs, and social activities.
• Ongoing training and career growth opportunities.
• A supportive workplace culture where your contribution to people, culture, and operations will make a real difference.

About Us

Pro AV Solutions Queensland is a leader in the high-tech audiovisual industry, creating immersive AV experiences that leave a lasting impression.

With a national presence and a reputation for excellence, we deliver innovative solutions while building a workplace culture that values collaboration, professionalism, and continuous improvement.

Interested?

If you are passionate about people, culture, organisation, and being the go-to person who helps keep a business running smoothly, we would love to hear from you.

Please apply with your resume and a short cover letter outlining how you can support our people, culture, and business operations.