Product Manager

 LeapXpert: Innovating the Future of Business Communication 

 

At LeapXpert, we’ve built the infrastructure that turns enterprise communication into intelligence enterprises can act on.
As the leader in Governed Communication Intelligence, our platform enables employees to connect with clients on the consumer messaging channels they actually use, governs and captures every conversation as enterprise data, and converts that data into deployable intelligence for teams, AI agents, and the business decisions that matter. Governance is the foundation. Intelligence is the value.
Our mission: enable enterprises to build a governed communication infrastructure that makes trust structural, intelligence compound, and every client relationship more productive.
We recently announced a $180M growth investment and are recognized as a Visionary in the Gartner® Magic Quadrant™ for Digital Communications Governance and Archiving for the second consecutive year. Hundreds of the world’s most demanding enterprises trust LeapXpert to power their most important client conversations every day.
This is just the beginning. We’re growing fast and looking for sharp, driven people to help us define and build the Governed Communication Intelligence category. At LeapXpert, you’ll work on high-impact projects, collaborate with ambitious teams across the globe, and help shape a platform that is rewriting how enterprises communicate, govern, and compete.
Apply now.

Why join us 

• Innovative Culture: Work at the cutting edge of business communication technology, with a product that’s changing the way Fortune 500 companies communicate. 
• Impactful Work: Your contributions will directly impact how millions of professionals connect and collaborate worldwide. 
• Global Team: Be part of a diverse, mission-driven team that values collaboration, innovation, and growth. 
• Growth Opportunities: With our rapid expansion, there are plenty of opportunities for professional growth and development. 
• Award-Winning Product: Join a company with a track record of success and recognition, including accolades like being named a Gartner Cool Vendor. 

About the role 

• Title: Product Manager 
• Function: Product 
• Reporting: Senior Product Manager 
• Location: Ho Chi Minh City, Vietnam 

What you’ll own 

• Own the end-to-end product lifecycle for assigned messaging channel integrations - from discovery through launch and iteration. 
• Define and maintain the product roadmap for your channels, balancing customer needs, compliance requirements, and platform capabilities. 
• Translate messaging platform API capabilities and constraints into product opportunities and technical requirements. 
• Partner with engineering leads to scope of work, making trade-off decisions, and ensuring timely delivery. 
• Work with design to create intuitive experiences that abstract away the complexity of multi-channel messaging. 
• Monitor messaging platform vendor updates (API changes, deprecations, new features) and proactively adapt to the product roadmap. 
• Collaborate with customer success and sales to gather feedback, understand pain points, and prioritize accordingly. 
• Write clear PRDs with well-defined acceptance criteria, edge cases, and compliance considerations. 
• Drive functional parity initiatives to ensure a consistent user experience across messaging channels. 

What success looks like 

• Your channels have a clear, prioritized roadmap that's informed by customer feedback, platform capabilities, and business goals - and the team trusts it. 
• You ship features on a predictable cadence. Releases are well-scoped, well-communicated, and don't surprise stakeholders. 
• When a messaging platform announces API changes or deprecations, you've already assessed the impact and have a plan before anyone asks. 
• Engineering and design see you as a true partner - someone who brings context, makes decisions, and unblocks the team rather than just writing tickets. 
• Your channels achieve and maintain functional parity with the rest of the platform, so customers get a consistent experience regardless of which channel they use. 
• Customer-facing teams come to you as the go-to person for your channels - you know the edge cases, the limitations, and the workarounds. 

What you bring 

• 3+ years of product management experience, ideally in B2B SaaS or platform products. 
• AI-native mindset - you actively use AI and automation tools in your daily workflow (research, writing, data analysis, prototyping) and can identify where AI should be embedded in the product development lifecycle, from discovery to delivery. 
• Strong understanding of messaging platforms and their ecosystems (e.g., WhatsApp, Telegram). Direct experience working with messaging or communication platform APIs is a strong plus. 
• Demonstrated experience managing API-driven products or third-party platform integrations - you're comfortable reading API documentation, understanding rate limits, webhooks, and data models. 
• Ability to navigate the constraints of external platform policies and translate them into product decisions. 
• Solid technical acumen - you can hold your own in architecture discussions and understand trade-offs between different implementation approaches. 
• Experience working in regulated industries (financial services, healthcare, insurance) or with compliance-sensitive products is a plus. 

Our Values 

• Curiosity: We’re curious and future-focused. 
• One Team: We’re one team, in many colors. 
• Customer-Driven: We’re obsessed with the customer. 
• Integrity: We don’t compromise on the integrity. 
• Excellence: We exemplify excellence. 

What you’ll get 

• An awesome job with an attractive remuneration package 
• Comfortable environment and settings 
• Friendly colleagues who support each other to win as a team 
• A flat, product-focused organization and Agile team to let you add your value and ideas to the product and company 
• Opportunities to learn and be trained in applied new technologies and methodologies 
• Facing new and innovative challenges to deliver commercial-grade, world-class product 
• Career growth in multiple directions, based on your preferences and abilities 

Benefits 

• 13th salary, paid pro-rata, every month to allow more flexible financial plans 
• 18 annual Leaves and 1 birthday leave 
• Full salary on probation 
• Fully social insurance according to Vietnam Labor Law 
• Premium Health Care Insurance and Annual health check 
• Lunch and parking allowances 
• Team building, fun monthly, quarterly activities, and so much more fun are waiting for you! 
• Annual Performance Review 
• Attractive career path 
• Advanced technical solutions, agile culture, and the opportunity to work with the latest technologies 

 

LeapXpert values diversity and inclusion as critical components of our culture and success. We believe a diverse team with various backgrounds, experiences, and perspectives fosters creativity, innovation, and mutual respect. We are committed to creating a welcoming and supportive environment where everyone can thrive regardless of ethnicity, gender identity, sexual orientation, age, religion, or ability. We actively seek to recruit and retain talent from diverse communities and encourage all qualified candidates to apply. Please submit your resume for consideration.