IT Support Intern

DESCRIPTION

The IT Support Intern is responsible for assisting the IT team in basic tasks, documentation, equipment preparation and initial care, always under supervision.

Responsibilities:

• Assist with basic Tier 1 technical support under supervision.
• Receive and document IT support requests in the company's ticketing system.
• Assist users with basic hardware, software, printer, peripheral, and connectivity issues.
• Escalate incidents that cannot be resolved using established procedures to the appropriate Help Desk or IT team member.
• Provide professional and courteous support to employees.
• Install approved software and applications under supervision
• Perform basic hardware troubleshooting.
• Assist with equipment replacements and workstation setup.
• Verify that equipment is properly configured before delivery to users.
• Support the installation of required applications for new hires.
• Assist with preparing computers and peripherals for new employees.
• Follow established IT onboarding and offboarding checklists and procedures.
• Assist in maintaining accurate inventory records for laptops, desktops, monitors, mobile devices, and other IT equipment.
• Record equipment assignments, returns, replacements, and status changes.
  
• Assist with equipment labeling and asset tracking.
• Help organize IT equipment and storage areas.
• Identify missing or incomplete asset information and report discrepancies.
• Assist with periodic physical inventory reviews.
• Perform basic troubleshooting using established procedures and knowledge-base documentation.
• Follow up on assigned tickets and maintain accurate documentation.
• Assist with password reset and account-access issues according to established procedures.

       Note: The position may perform other projects or diverse tasks as requested or assigned.

Qualifications

• Must be based in Miami - Fort Lauderdale area.  (Adistec doesn't offer relocation assistance for this position)
• Must be Bilingual (English - Spanish)
  
• Advanced student or recent graduate of technical courses (technical degree) in systems, computer science, networks, or telecommunications.
• Basic Knowledge of hardware, datacenter, ERP systems and basic notion of networking.
  

Temporary Internship Position

This is a temporary, full-time internship position with an anticipated duration of approximately 6 months. The duration of the assignment may be adjusted based on business needs.

Work Schedule

Monday through Friday, 9:00 a.m. to 6:00 p.m. Onsite.

EEO Statement

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.