Commercial / Sales Coordinator

Commercial/Sales Coordinator

Job Title 

Commercial/Sales Coordinator 

Job Purpose 

The Commercial/Sales Coordinator provides administrative and operational support to the sales and commercial teams. 

Key Responsibilities 

Sales Administration 

• Process customer quotations, sales orders, and contracts. 

• Maintain accurate customer records within the CRM system. 

• Monitor order status and liaise with internal departments to ensure timely delivery. 

• Support the sales team with reports,presentations and customer documentation. 

• Support finance with accurate sales and pricing information 

• Track sales activities and update sales pipeline information. 

Customer Service & Relationship Management 

• Provide customers with product,pricing and delivery information. 
• Resolve customer issues promptly and escalate where necessary. 

Commercial Support 

• Assist in preparing tenders, bids, and commercial proposals. 

• Support contract administration and ensure compliance with company procedures. 

• Assist with pricing reviews and commercial data analysis. 

• Monitor customer agreements and renewal dates. 

Reporting & Analysis 

• Produce regular sales performance reports and KPIs. 

• Analyse sales data and identify trends or opportunities. 

• Support forecasting and budgeting activities. 

• Maintain accurate sales and commercial records. 

Cross-Functional Collaboration 

• Work closely with Operations,Finance,Procurement and Customer Service teams. 

• Coordinate communications between customers and internal stakeholders. 

• Support continuous improvement initiatives and process efficiencies. 

• Administration duties as required by the Managing Director i.e.Minor commercial projects,travel planning,facilities support,room hire,events. 

Essential 

• Previous experience in a Sales or Commercial Coordinator,Customer Service or Sales Administration role. 

• Strong administrative and organisational skills. 

• Proficient in Microsoft Office.

• Excellent communication and interpersonal skills. 

• Ability to manage multiple priorities and meet deadlines. 

• Strong attention to detail and accuracy. 

Desirable 

• Experience using CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics). 

• Experience supporting tender or contract management processes. 

• Knowledge of commercial procedures and pricing structures.