Christchurch Customer Service Representative
The Engine Behind the Team.
At Mainstream, we move, manage, and store freight across New Zealand and around the world. Mainstream is a nationwide transport and 3PL provider with a reputation for Service Excellence, Customer Focus and staff that are ready to go the extra mile. Our goal is to become the Market Leader - To be the best!
We’re looking for an experienced Customer Services Administrator to join our Christchurch based team. This is a full-time position from 7am to 4.30pm Monday to Friday and may be require extra hours to be worked on occasion.
Why this role matters
You’re not just doing admin; you’re keeping Mainstream moving. From managing customer accounts to ensuring compliance and safety processes run smoothly, your contribution keeps the business operating efficiently every day.
Your work supports colleagues across Finance, Operations, and Head Office to deliver results.
The key responsibilities of this position are:
- Handle customer calls and queries in a timely and professional manner
- Customer order entry
- Customer Invoicing and Billing
- Internal Purchase Order entry for the team
- Printing and meeting cut off times for orders
- General office and administrative support to the team
To be successful in this position, you will have the following skills and experience:
- Working in a fast paced, high-pressure environment
- High attention to detail
- Previous experience in handling customer calls, and queries
- Strong verbal and written communication skills
- Demonstrate the ability to adapt to change and to problem solve on the spot
- The ability to see the bigger picture, and to identify process improvement opportunities
- Strong Microsoft Office skills, including the use of Excel
If you’re organised, energetic, and ready to make things happen at Mainstream, we want to hear from you. Apply today and join a team that keeps the business moving!
Eligibility: Applicants must be New Zealand citizens, residents, or hold a valid NZ work visa.