IT Support Specialist

Overview

To provide first level of help desk support to the issues reported by the business users.

Responsibilities

    Technical Support

- Installs and configures computer hardware/software, printers, conference room equipments and scanners within agreed SLA.- Troubleshoots computer problems and determine source (hardware, software or network connection related) and advise on appropriate actions and solutions.

    Data Backup 

- Takes daily backup for all systems to ensure business continuity.

    Inventory Management

- Manages inventories and stock, including keeping detailed records of inventory use, and advising management on ordering where necessary.- Procures the needed IT equipments in line with the organization procurement policy.

    Transmed Purpose

- Acts as a role model by living Transmed Purpose on daily basis.

Qualifications

Academic Education & Professional Certifications

• Bachelor Degree in Information Technology or similar field

Operational & Managerial Experience

• 0 - 1 years of experience in IT Support role