OPERATIONS MANAGER – MANAGED SERVICE PROVIDER

We are seeking an experienced Operations Manager to join a fast-paced Managed Service Provider (MSP) environment. This is a remote position, commencing 1 March 2026, suited to a highly organised and detail-oriented professional with strong operational, billing, and administrative expertise.

Working Hours

• Monday to Friday

• 3:00 PM – 12:00 AM

• 1-hour lunch break



Key Responsibilities

• Oversee and manage daily MSP operations to ensure efficiency, consistency, and service quality

• Coordinate workflows across service desk, projects, and operations teams

• Monitor ticket queues, workloads, KPIs, and SLA compliance

• Manage billing processes, invoicing, reconciliations, and operational reporting

• Assist with budgeting, cost tracking, and financial administration

• Maintain and improve internal processes, SOPs, and documentation

• Support leadership with operational planning, scheduling, and resource management

• Liaise with internal teams to ensure smooth service delivery and communication

• Ensure accurate record-keeping and system data integrity



Minimum Requirements

• Previous experience in an Operations Manager role within an MSP or IT services environment

• Billing and accounting experience (essential)

• Strong computer literacy

• High proficiency in Microsoft 365 (Outlook, Excel, Word, Teams)

• Excellent organisational, communication, and time-management skills

• Ability to work independently in a remote environment

• Strong attention to detail and problem-solving ability



Preferred Candidate Profile

• Female candidate

• Aged 35–45 years

• Proven experience in operational and administrative leadership roles

• Confident working with financial data, reports, and systems



Remuneration

• Basic salary: R35,000 – R40,000 per month, dependent on experience



Application Details

• Start Date: 1 March 2026

• Closing Date: 23 January 2026

• Email applications to: cv@beyondb.co.za