GUEST EXPERIENCE NAVIGATOR FLOAT - PART TIME
Requirements at a glance
GUEST EXPERIENCE NAVIGATOR FLOAT - PART TIME at WATSON CLINIC is a role based in Lakeland, FL, USA. The posting asks for 1+ year of experience and a high school diploma or GED. It does not mention visa sponsorship. Key skills include Customer service. Applications are submitted through Paylocity.
- Experience
- 1+ year
- Education
- High school diploma or GED
- Visa sponsorship
- Not mentioned in the posting
- Application platform
- Paylocity
Skills in this posting
- Customer service
Extracted automatically from the job description. Confirm details in the full posting below.
Description
Summary/Objective
Greets patients at registration desks with a warm and welcoming demeanor, ensuring a delightful patient experience by verifying their address and phone number. Updates emergency contact information to include guarantor and addresses (i.e., seasonal, parents, etc.) as well as Meaningful Use information, all while fostering a friendly and supportive environment.
Essential Functions
- Verifies demographics and performs a complete patient search to avoid duplicate patients.
- Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
- Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal).
- Accurately runs eligibility of insurances.
- Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner.
- Monitors reading material maintained in lobby, removing any items with inappropriate content.
- Keep lobby neat and clean throughout the day.
- Schedules and cancels appointments accurately following physician, provider, desk and location protocols.
- Proportionately arrives and schedules appointments. Runs report sets as applicable.
- Collects payments using appropriate payment codes and issues receipts.
- Follows IDX Alert policy prior to scheduling appointment. Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.
Location and hours will vary and to include weekends.
Requirements
Required Education and Experience: High school graduate or equivalent (GED)
Additional Eligibility Qualifications: One1+ years experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service