Commercial Operations & Performance Manager
About SiGMA World:
Founded in 2014 and headquartered in Malta, SiGMA Group is a global leader across iGaming, emerging technologies, affiliate marketing, events, and media. With over 450 professionals across Malta, Cyprus, Serbia, Brazil, Armenia, and the Philippines, we deliver large-scale international events that bring together industry leaders from around the world. Our operations are global, fast-moving, and built on strong execution, collaboration, and consistently high standards!
About the Role
We are looking for a Commercial Operations & Performance Manager to strengthen commercial execution, performance visibility, and operational efficiency across Commercial Department.
You will work closely with commercial leadership to ensure effective CRM management, accurate performance reporting, strong pipeline visibility, and processes efficiency.
The ideal candidate is highly structured, detail-oriented, commercially minded, and execution-focused.
Key Responsibilities
- Oversee commercial processes and ensure consistent execution across Sales and Account Management.
- Monitor commercial KPIs, pipeline performance, and other key business metrics.
- Ensure high-quality, accurate, and up-to-date CRM data.
- Develop and maintain regular commercial reporting and performance dashboards.
- Provide leadership with clear insights into performance, trends, and commercial opportunities.
- Monitor revenue-related processes, including invoicing and client payment status.
- Identify opportunities to improve commercial workflows, reporting, and operational efficiency.
- Establish clear processes and frameworks that support commercial performance and growth.
- Work cross-functionally with Sales, Account Management, and Operations to improve commercial execution.
Requirements
- 7+ years of experience in Commercial Project Management or a similar role.
- Strong understanding of CRM systems, commercial KPIs, sales pipelines, and reporting.
- Excellent analytical and organizational skills with strong attention to detail.
- Commercial mindset and understanding of revenue-driving processes.
- Strong stakeholder management and communication skills.
- Assertive, proactive, and confident working with senior stakeholders.
- Strong ownership and execution focus.
- Excellent English.
Why Join SiGMA Group
- Learn from experienced AI engineers on real, production products
- Join a globally established brand delivering industry-leading events
- Work with international teams across multiple markets
- Travel opportunities as part of your role
- Hybrid setup and flexible hours (great for balancing study)
- Work abroad up to 6 weeks per year (fully covered)
- Birthday leave and additional perks
- Access to 100+ courses via iGaming Academy