Account Manager, Commercial Lines

Account Manager, Commercial Lines 

Noguchi & Associates, Inc. - an Ori-gen Family Company

Salary Range: Final compensation will be determined based on experience, licensing, technical expertise, and overall qualifications. 
Reports To: Commercial Lines Manager

Build a Career with a Purpose 

At Noguchi & Associates, Inc., we believe insurance is about more than policies and premiums—it’s about protecting businesses, supporting families, and strengthening the communities we serve. 

As part of the Ori-gen family of companies, we are proud to carry forward a legacy built over 45 years of trusted relationships, service, and community impact. Our mission is simple: 

Remember where you came from…and create a new future for the generations that follow. 

We are looking for professionals who take pride in delivering exceptional service, building lasting client relationships, and making a meaningful difference in the lives of others. If you're looking to grow your career with an organization that values integrity, collaboration, and community involvement, we'd love to hear from you. Local Oahu residency required. 

Position Overview 

This position provides the producer with various client servicing needs by being a liaison between producer, client and/or staff to communicate information in an effective and expedient manner. Specific service and marketing responsibilities are required in this position. 

Essential Duties/Responsibilities

Prospects and New Business Accounts 

• Prequalify accounts with agent.
  
• Review account and discuss market, coverage and pricing options with agent. 
• Assist agent with preparation of submission to markets. 
• Market accounts with parameters on coverage, pricing, loss sensitive plans, services, commission and target due date for quote. 
• Review quotes and make adjustments to quotes as needed.
• Review quote with agent and prepare proposal if needed.
• Bind coverage per agency procedures. 
• Review policies and request for corrections as needed.

Renewal and Servicing of Accounts

• Review expiration list and discuss market, coverage and pricing options with agent at least 4 months prior to expiration.
• Re-markets renewals, contact clients, and handle other renewal activities in coordination with producer(s).
• Prepares summaries of insurance, schedules and proposals as needed.
• Bind coverage or renew account per agency procedures.
• Renews policies following agency standards; verifies each renewal's accuracy; ensures that all renewals are produced.
• Reviews audits of polices; verifies accuracy and facilitates corrections, as needed, between client and carrier. 
• Verifies policy and policy change information, facilitating correction when necessary. 
• Assist with client phone call requests. This includes preparing a change request and submitting it on the Agent's behalf. 
• Assist with follow-ups on payments, reminder notices, cancellations, etc.
• Assist with claim reports including preparing the report and submitting it to agency claims division. 
• Other clerical functions such as, but not limited to, mailing, filing, xeroxing, faxing, emailing. 

Agency Procedures and Service Standards

• Use the Agency Procedures as a guide to work efficiently and productively, and to minimize errors & omissions. 
  
• Meet or exceed Service Standards
• Maintain electronic and paper files per the Agency Procedures. 
• Coverage and limits should meet or exceed Agency Minimum Standards. 

Unauthorized Duties

• Outside work such as taking photos and picking abstracts. The producer is responsible for gathering the information. Employees are discouraged from using their personal vehicles for company business.
  

Education/License

• High school diploma or equivalent.
• College degree or equivalent work experience preferred.

Knowledge, Skills and Abilities

• Typing minimum 40 wpm
• 5 years + insurance work experience including familiarity with computerized database system, word processing, and e-mail. Knowledge of Microsoft Office preferred. 
• Ability to operate various office equipment, including telephone, PC, Xerox machine, fax machine, and scanner.
• Excellent oral and written interpersonal communication skills required.
• Excellent organizational skills required.
• Must be able to work independently and with little supervision.
• Hawaii law requires all individuals in transacting insurance to be licensed in the State.

Job Charter Measurements Standards

• Adhere to and comply with established Agency procedures. 
• Adhere to standards or performance within Employee Handbook.

Reporting Relationships

• Reports directly to designated Producer. In Producer's absence, report to Underwriting Manager. 
• Designated Manager will complete an annual Evaluation. 

Why Join Noguchi & Associates? 

Comprehensive Portfolio of Benefits 

• Medical, Dental, and Vision Insurance

• Voluntary benefits, FSA Accounts, and more 

• 401(k) with Company Match 

• Unlimited Paid Time Off (PTO)

• Paid Volunteer – Philanthropic Time off 

• Paid Holidays 

• Professional Development and Continuing Education Support 

• Licensing Renewal Assistance
  

Meaningful Work

• Join an organization with more than 45 years of history and community impact. 

• Build long-term relationships with clients who value trusted advisors. 

• Be part of a growing company that values collaboration, service excellence, and giving back. 

• Help businesses and families protect what matters most while building a rewarding and stable career. 

• Join a culture that places Family & Having Fun - within our Core Values 

Apply Today 

If you're looking for an opportunity where your experience is valued, your contributions make a difference, and your work helps support businesses and communities while being part of our Ori-gen legacy… we'd love to hear from you. 

To apply or learn more, please contact: 

Terri Seki 
Chief People Officer 
tseki@ori-gen.com