Assistant Manager - People Services

Main Function:

The Assistant Manager – People Services supports the day-to-day delivery and execution of (People and Culture) P&C services across the Group. This role ensures accurate and timely processing of key P&C operations such as employee records, leave management, onboarding, and personnel administration, while also providing frontline guidance to operational teams and employees.

 

The incumbent acts as a link between location teams and the central P&C department to ensure policies and processes are effectively followed and to support a positive employee experience.

Service Delivery & Operational Oversight

• Support the execution of consistent and compliant P&C services across assigned sites.
• Ensure responsiveness and accuracy in service delivery aligned with Group standards.
• Maintain and update standard operating procedures related to the employee lifecycle.

 

Workforce Administration & Compliance

• Maintain accurate employee records and database via the HR Management Information System (HRIS).
• Monitoring compliance with CB Group policies, labour laws, and regulatory requirements across all locations.
• Process leave, job letters, employment contract, disciplinary action, and separation documentation.

 

Onboarding & Recruitment Support

• Working closely with Talent Recruitment, creating alignment between staffing needs and hiring activity.
• Coordinate site-level onboarding and orientation processes, ensuring full compliance and cultural integration.

 

Performance Management & Reporting

• Track the performance review process across locations, ensuring consistency and quality.
• Manage underperformance and implement improvement plans.
• Prepare monthly operational reports on attendance, turnover, and disciplinary actions.

 

Employee Relations & Engagement

• Execute location/divisional engagement Action Plan (EAP) to drive continuous improvement in employee engagement.
• Supporting the resolution of employee relations matters by coaching leaders and ensuring due process.
• Support employee grievances and industrial relations processes
• Execute disciplinary and grievance procedures in line with CB Group’s policies and applicable labour laws.
• Support location-specific engagement, safety and wellness initiatives in collaboration with the central P&C team.

 

Benefit & Payroll Administration

• Supporting the administration of employee services (Life & Health Insurance, Personal Accident, Pension Administration).
• Ensure timely submission of relevant documents for payroll processing.

Team Leadership & Development

• Providing leadership, coaching, and performance feedback to P&C Coordinator and location team.
• Escalate complex issues to the Manager, P&C Services for resolution.
• Assist in training of junior team members or newly appointed site reps.

• Assist with special projects and duties as assigned

 

Demonstrated Knowledge, Skills, Experience

• 3–5 years’ experience in a P&C/HR support or generalist role, preferably in a multi-site environment
• First degree from an accredited institution ideally in Human Resource Management or similar
• Sound knowledge of Jamaican labour laws and HR operations
• Good dispute resolution and negotiating experience
• Excellent oral and written communication skills
• Ability to maintain confidentiality and handle sensitive information.