13591 - Mentoring Coordinator

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Pre-Arrival Settlement Services

Program: Active Engagement & Integration Project (AEIP)

Employment Type: Permanent Full-Time (35 hours per week)

Number of Positions: 1 

Compensation: $31.78 - $32.71 per hour

About the Position:

The Mentoring Coordinator is responsible for supporting AEIP through tasks that include, but are not limited to, coordinating and delivering the Mentoring Program and Canada Connect activities; recruiting, onboarding, and supporting volunteer mentors and facilitators; facilitating mentor-mentee connections; coordinating Canada Connect sessions and volunteer engagement activities.

This position is also responsible for program administration, participant follow-up, data management, reporting, and quality assurance. Working closely with the Partnership & Communications Manager, the Mentoring Coordinator helps ensure that mentoring and Canada Connect activities are delivered in accordance with program guidelines, best practices, and contractual requirements while achieving program targets.

Reports to: Partnership & Communications Manager 

Key Duties & Responsibilities:

Mentoring Program Coordination

• Coordinate the delivery of AEIP's virtual mentoring program from referral through program completion.
• Recruit, screen, onboard, and support volunteer mentors.
• Match mentors and mentees based on professional background, career goals, and program needs.
• Conduct mentor and mentee orientations and provide ongoing support throughout the mentoring relationship.
• Monitor mentoring progress through regular follow-ups and address participant questions or concerns.
• Ensure mentoring activities are delivered in accordance with program policies, service standards, and contractual requirements.

Canada Connect Coordination

• Coordinate and deliver Canada Connect networking sessions in collaboration with provincial partners and volunteer facilitators.
• Coordinate scheduling, logistics, communications, and participant registration for Canada Connect activities.
• Monitor participant engagement and collect feedback to improve future sessions.

Partnership & Community Engagement

• Develop and maintain relationships with professional associations, community organizations, and volunteer networks to support mentoring activity.
• Conduct outreach to recruit volunteer mentors and expand community engagement opportunities. 
• Collaborate with internal and external partners to support program planning and service delivery.

Program Administration & Reporting

• Maintain accurate participant, volunteer, and program records using internal systems and databases.
• Prepare monthly statistics, reports, and other documentation required for program monitoring and contractual reporting.
• Track program outcomes, volunteer engagement, and service targets.

Quality Assurance & Continuous Improvement

• Ensure mentoring and Canada Connect activities comply with organizational policies, privacy requirements, and IRCC contractual obligations.
• Monitor program quality and participant satisfaction, identifying opportunities for improvement.
• Assist in developing and updating program resources, templates, guidelines, and operational procedures.
• Participate in program planning, evaluation, and continuous improvement initiatives.

Other Duties

• Apply a Gender-Based Analysis Plus (GBA+) lens and promote diversity, equity, inclusion, and accessibility throughout program delivery.
• Perform other related duties as assigned by the Partnership & Communications Manager. 

Education, Training and Experience:

• Bachelor's degree in Social Sciences, Human Services, Education, Business Administration, Communications, or a related field, or an equivalent combination of education and experience.
• Minimum of 2 years' experience coordinating volunteers, mentoring, community engagement, or settlement programs.
• Experience working with immigrants, refugees, and diverse communities.
• Experience building and maintaining partnerships with employers, community organizations, professional associations, and other partners.
• Experience planning and coordinating workshops, networking events, or virtual programming.
• Experience with volunteer recruitment, onboarding, and relationship management is an asset.

Job Skills and Abilities:

• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, planning, and project coordination skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong partnership engagement and relationship-building skills.
• Ability to work independently and collaboratively within a team environment.
• Experience facilitating virtual meetings, orientations, workshops, or networking events.
• Excellent attention to detail and commitment to high-quality service delivery.
• Proficiency with Microsoft Office 365, Microsoft Teams, Zoom, and web-based databases.
• Ability to prepare reports, analyze program statistics, and maintain accurate records.
• Ability to speak and write a second language may be considered as an asset in order to meet diverse clientele and operational needs.

Additional Information:

• Criminal Record Check required
• Able to work evenings and weekends as required

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please submit your application by August 12, 2026.

 

While we appreciate all applications, only those selected for an interview will be contacted.