Insurance Operations Technical Trainer-Contact Center & New Business Hybrid

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.

Purpose:

This individual will create training solutions, deliver, and maintain performance improvement curriculum to meet the needs of broad Insurance Operations training. Ideal candidate will have technical knowledge and experience in the contact center and new business processing.

Accountabilities:

The Insurance Operations Trainer (CCC/NB Hybrid) will play a critical role to create sustainable learning and development programs across the Contact Center and New Business (Hybrid). The role encompasses development coordination, design, delivery, consultation, and coaching. This individual creates training solutions, delivers, and maintains performance improvement curriculum to meet the needs of the CCC And NB Hybrid teams.

Job Description

• Establish strong partnerships across the Contact Center and New Business Hybrid to continuously remain aligned with learning and development needs and support business objectives and goals.
• Manage creation, communication, and implementation of learning and development related initiatives across Insurance Operations with a focus on the Contact Center and New Business Hybrid.
• Facilitation of classroom and virtual training, ensuring content is delivered timely to meet Contact Center and New Business Hybrid business needs.
• Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
• Reviews existing training programs suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of IO departments.
• Review and approve eLearning curriculum to maximize off-the-shelf and reusable training solutions 
• Ensures that training milestones and goals are met while adhering to approved training budget; manage training team initiatives, prioritize training needs and departmental training resources. 
• Analyze business metrics and quality monitoring reporting to evaluate the effectiveness of training curriculum for supported departments while ensuring business objectives and goals are achieved 
• Develop performance improvement solutions including, but not limited to, classroom training, virtual instruction, infographics, video creation, eLearning courses, simulations, and training huddles.

Qualifications and Experience:

• Qualifications And Experience
  • Bachelors’ degree or equivalent work experience required.
  • 3+ years of professional experience required; with corporate training/adult learning experience strongly preferred.
  • Must be detailed and process oriented.
  • Experience in the annuity industry is a plus.
  • Ability to function as a strategic partner within a team.
  • In-depth understanding of internal business processes/systems and company policies.
  • Must have the ability to design and deliver complex technical training modules.
  • Strong presentation skills highly preferred.

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Athene is committed to inclusion and is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.