Operations & Guest Services Coordinator

Operations & Guest Services Coordinator

Plantana Condominiums – Seven Mile Beach, Grand Cayman

A unique opportunity to combine exceptional guest service with resort operations while developing toward a future leadership role.

Plantana Condominiums is seeking an experienced, enthusiastic and career-minded hospitality professional to join our team as an Operations & Guest Services Coordinator.

This newly created position combines front office guest services with resort operations and administration. It has been established to strengthen Plantana's operational leadership and offers an exceptional opportunity for an experienced hospitality professional seeking long-term career growth within resort operations.

Working alongside our Head of Guest Services and directly supporting the General Manager, you will become a key member of Plantana's operations team. In this role, you will deliver exceptional guest experiences while progressively assuming operational, administrative, and financial responsibilities that support the day-to-day management of one of Grand Cayman's premier beachfront condominium resorts.

This position has been created as part of Plantana's long-term succession planning strategy. We are seeking an individual with the ambition and potential to grow into progressively greater operational leadership responsibilities while remaining committed to delivering exceptional guest experiences.

What You'll Do

Guest Services

• Welcome, register and check guests in and out.
• Deliver exceptional customer service to guests and owners.
• Coordinate guest arrivals and departures.
• Manage reservations and booking enquiries.
• Respond to guest enquiries by telephone, email and in person.
• Resolve guest issues professionally and assist with service recovery.
• Provide concierge-style assistance and local recommendations.
• Build positive relationships with owners and repeat guests.
• Maintain Plantana's high standards of hospitality.
• Provide full front office coverage during scheduled days off, vacations and other absences.

Operations & Administration

• Coordinate day-to-day operational administration.
• Support the General Manager in the daily operation of the property.
• Coordinate contractors, vendors and operational projects.
• Maintain operational project schedules and documentation.
• Process owner chargeable maintenance, housekeeping and vendor account entries.
• Assist with financial administration, reporting and budgeting.
• Prepare operational reports, Executive Committee reports and management dashboards.
• Support annual closure planning and capital improvement projects.
• Assist with policy, procedure and process development.
• Lead or assist with special projects and continuous improvement initiatives.

We're Looking For Someone Who

• Minimum five years' experience in hospitality, resort, condominium, hotel or property operations.
• Enjoys working with people and providing exceptional customer service.
• Can confidently balance guest-facing responsibilities with operational administration.
• Is highly organized, detail oriented and self-motivated.
• Has strong Microsoft Office skills, particularly Excel and Word.
• Has experience in administration, financial administration, business operations or project coordination.
• Takes initiative, exercises sound judgement and enjoys solving problems.
• Is looking for a long-term career in resort operations with opportunities for future advancement.
• Is able to perform the physical requirements of the role, including walking throughout the property, frequently climbing up to three flights of stairs (Plantana's buildings do not have elevators), and carrying work-related materials and supplies as part of daily duties.

Experience with property management systems, financial administration and reporting will be considered a strong asset.

Why Join Plantana?

• Work at one of Grand Cayman's most established beachfront condominium resorts.
• Enjoy a diverse role where no two days are the same.
• Receive progressive cross-training in guest services, operations, financial administration and leadership development.
• Work alongside an experienced management team.
• Be part of Plantana's long-term succession planning program with genuine opportunities for career growth.
• Competitive salary of US$55,000–65,000 per annum, plus participation in the staff gratuity program and a comprehensive employee benefits package.

Eligibility

Applicants must be Caymanian or already possess the legal right to work in the Cayman Islands. Work permit applications will not be considered for this position.

Only applicants selected for an interview will be contacted.

Interested applicants should submit their cover letter and CV through this Plantana BambooHR hiring portal by 15 August 2026.