Collections Specialist

Collections Specialist

Credit Systems International, Inc. (CSII) is looking for motivated, dependable, and goal-oriented individuals to join our team as Collections Specialists at our Fort Worth office.

If you enjoy helping people find solutions, are comfortable communicating over the phone, and are motivated by the opportunity to earn additional income based on your performance, we would love to meet you!

Now Hiring for Our October 12 Training Class!

Interested in joining our team? Come meet us during one of our upcoming Walk-In Interview Days! No appointment necessary.

Walk-In Interview Days:
Wednesday, September 23 & Thursday, September 24
9:00 AM–12:00 PM

***Please bring:

• A copy of your current resume
• A valid photo ID (required for building check-in)

Position Details

• Pay: $17.00–$19.00 per hour, based on experience
• Uncapped Monthly Performance Bonus
• Monthly Attendance Bonus
• Full-Time, Monday–Friday
• On-Site Position – Fort Worth, TX
• No Weekends!
• Available schedules include 8:00 AM–5:00 PM and 8:30 AM–5:30 PM

What You'll Do

As a Collections Specialist, you will work directly with consumers to understand their individual circumstances and help identify appropriate solutions for resolving outstanding accounts.

Your responsibilities will include:

• Handling inbound and outbound consumer calls
• Working with consumers to identify payment solutions
• Negotiating payment arrangements and account resolutions
• Accurately documenting account activity
• Processing payments and maintaining accurate account information
• Following company policies and all applicable collection and compliance requirements
• Meeting individual and team performance expectations
• Providing professional and respectful customer service during every interaction

What We're Looking For

We are looking for individuals who are:

• Comfortable communicating and negotiating over the phone
• Professional and customer-focused
• Goal-oriented and motivated by performance incentives
• Dependable with strong attendance and punctuality
• Able to manage multiple accounts and priorities
• Comfortable working in a fast-paced call center environment
• Able to learn and follow policies, procedures, and compliance requirements
• Positive team players who are open to coaching and feedback

Previous collections or call center experience is a plus, but we encourage candidates with strong customer service, sales, negotiation, or other relevant experience to apply.

What We Offer

• Competitive hourly pay
• Uncapped performance bonus opportunities
• Monthly attendance bonus
• Monday–Friday schedule
• No weekends
• Training and ongoing coaching
• Opportunities to develop your collections, negotiation, and customer service skills
• A team-focused work environment
• Opportunities for continued growth within the company

Ready to Join CSII?

Our next training class begins October 12, 2026, and we're looking forward to meeting potential new team members in person.

Skip the scheduling process and come directly to one of our Walk-In Interview Days!

September 23 or September 24 | 9:00 AM–12:00 PM

No appointment is necessary. Just bring your resume and a valid photo ID for building check-in.

We look forward to meeting you!

Credit Systems International, Inc.

Credit Systems International, Inc. is an Equal Opportunity Employer.